Hi mirvine and JeandeFlorette,
It's nice to hear that I'm not alone - I have had a similar issue with the same boat same layup, purchased in Feb 2011, and a replacement boat sent to me in Nov the same year now looks like it's developing similar problems.
The issue I experienced was a softening under the hull, corresponding to the exact point at which I carried the boat on my hip (from car to beach + vice versa, occasionally a longer walk of 100-200m from home to water + vice versa). Exactly as mirvine describes, the boat started out stiff enough but gradually developed the problem. I rang my local rep when I noticed hairline cracks appearing towards the edges of the softer spot. Within weeks of this I pretty much had a boat that I would not feel safe paddling in rough conditions.
I live in a different State to mirvine and my local rep was very helpful and went straight up the chain with the problem. Unfortunately this is where the real issues began.
I supplied pictures of the affected area and my assessment of what had developed in relation to the construction of the boat and how the lay-up had deteriorated over time. I initially felt that the boat was well made and well finished, but after a few months I noticed that the outer skin had "shrunk" into the inner (nomex?) foam so that I could see the foam hexagons through the composite. This had happened all over the boat but was worse on the deck, around the seat and at the nose and tail on the hull. In comparison to a carbon lay-up equivalent purchased by another local paddler, the fibreglass lay-up appeared to have much larger
foam hexagons underneath the composite surface. At least double or triple the diameter of the internal foam cells used in the carbon Vajda Orca lay-up (which you can JUST make out in some of the "dryer" parts of that boat i.e. back deck). The larger cells in the FG version appeared insufficient to support the outer composite structure, especially given the more flexible nature of the construction option I had purchased. I felt that there was 1) the wrong sort of foam in the boat, 2) too much foam in the boat, 3) not enough stiffness or thickness in general throughout the outer composite layers of the boat and 4) insufficient stiffness in critical areas of the boat.
Firstly I was told that I had probably tied the boat wrongly on my roof racks - of course after paddling for 15 years I would do this - so I sent pictures of both vehicles used to transport the boat and highlighted that the affected area did not come into contact with any surface during such transport. At this stage it had been >1.5 months since my first enquiry so I sent new pictures of the affected area indicating that, while I was now only paddling in calm conditions, the problem was getting worse. At this stage there was black tape over the cracks which I replaced regularly to prevent leakage while paddling. I provided quotes and contacts for local fibreglass repairers in case that was an option. I asked questions about warranties and to
this day am unaware of what warranties (if any) come with these boats. All this took a lot of time.
I do acknowledge that I probably should have stopped using the boat the moment the problems were noticeable. But that would have involved a lengthy spell of the water alltogether.
After another 1 month wait for a response a series of phone calls and emails ensued where one time I was assured that a replacement would be on the way, and the next time told that no it wouldn't. This went on for several months. I had basically given up and was considering my options when out of the blue a new ski arrived for me in November last year. I was told to send the old one back which I did.
Within one month of paddling my new ski a series of things went wrong:
# Rust from just about every fitting started leaking out, indicating that the fittings were not stainless. I replaced every fitting I could with stainless equivalents.
# The carbon device used to anchor the rudder (with holes for the rudder cables) cracked and I repaired it myself.
# The footplate runners started to pull out of the sides of the gunwalls. I strengthened and sprayed the surrounding area and replaced the bolt threads.
# The footplate started to bite into the footwell and gouge out chunks of fibreglass. I cut the foot plate so it was shorter and repaired/strengthened the affected area.
I basically took matters into my own hands because I knew how long it had taken to resolve the issue previously and I didn't have the time to stuff around with it again. I have had no problems in any of the areas that I fixed with the second boat since. However I again acknowledge that I probably should have simply returned the replacement boat and asked for a full refund.
Lately I am beginning to feel the familiar flex in the same area of the hull as I had problems with originally (with the first boat). I handle the boat nowadays absolutely like eggs and try and avoid any walking with it on my hip/shoulder but feel it's only a matter of time before it disintegrates again.
I really love the shape of the boat and the way it handles, especially in good sized conditions. It is a joy to paddle
downwind, it steers and tracks across waves very well. I feel that it is a true ocean craft in everything but construction.
The finish of both boats was extremely good and the comfort
exceptional. Everything about the boat is perfect for me except the construction. Again comparing to the carbon equivalent owned by the previously mentioned local paddler - his boat has fared very well and is as stiff as the day he bought it. In the same timeframe I probably will have been through 2 boats.
I'm unsure about my rights in this situation and would really like a resolution if this is a model with a flawed construction as it seems to be. I was continuously amazed throughout the whole process described above that I was able to easily spot problems with composite construction and propose/implement fixes that I felt the company had overlooked, and furthermore had to explain these problems to them and basically have to convince them I wasn't an idiot.
In summary it's probably the worst customer service I have ever received, and it looks like it will be an ongoing problem.
I'm sorry that my first post on this site has to be in this tone. I guess I'm kind of relieved that others are having similar
issues but it's no good at all. I repeat that it is a very nice ski shape and I could be wrong to judge a whole company based on this experience. I have no association with any other ski brand. I have tried not to directly name people or brands/models in this post.
Cheers,
AJM83