Kudos for Stellar USA

Stellar Kayaks USA has addrssed the Venuri Drain issue I raised in another post. They did it under warrrenty with an arrangement that I am happy with. I feel bad if in my other posts I may have raised some questions about Stellar's customer service without giving them a chance, based on one posters bad experience. I am a happy Stellar customer.

Lucky you. No such luck with my dealings.

I think it is only fair to give the manufacturer the opportunity to address your concerns before going 'public'.

Problems arise in the course of transactions or in warranty cases - that's not that unusual - It's how they're addressed/fixed that counts.

Well Done to Stellar - A company that knows how to do it.

So in that vein, Oscar Chalupsky, are you going to honour your promise of 12th December 2013 - you have had a year! Or should I print, so the whole world can see how Epic International deals with problems...Despite numerous emails saying they would honour it.

All the main people at Epic are well aware of the promise:
Charles Brand (Chairman)
Greg Barton
Vincent Bechet
Bruce Poacher - China factory
Jacqui Williams/King - Epic Kayaks Australia

Rob Mousley is well aware of the facts behind this...

(Nt)

A week on - and all I can here are the crickets...

A further two weeks on - nothing from Oscar or Epic.

Kudos for Stellar - brickbats for Epic.