Well a class action seems a bit much and not feasible. Just this discussion does a fare bit of damage. Before you get too mad, see what stellar does for you. Then take it from there. Feel lucky it's just a bailer... My story is much bigger.
For me, I'm pretty mad at them. I ordered a S18s with custom bulkhead placement to maximize touring capacity. I was sent a picture to conferm the placement and it was correct. When the ski arived 4 or so months later the bulkhead not in the correct place but was behind the rudder post ( between the handle and stern) insted of in front of it acting as a bulkhead in case of post damage.... So it did nothing. The bow bulkhead was in the right place but I was told there would be no stringers in the bow and there is. When it arived and I saw the ishues I should have not received it and should have stated I wanted another like what I ordered. Instead I was told under no uncertain terms that it would be fixed to my specks...please please take the ski, so I did.
After numerous calls and emails It took me a month + to get them to answer me and do something about it. I told them the stringers were ok in the bow but I would like the stern bulkhead where i asked for it to be. I drove it 30 miles one way to a place they wanted to work on it ( Pocock racing shells) and it say there for a number of weeks. I also mentions that the bailer dident work and somthing should be done about it.
I was told the ski was done and when I picked it up the bulkhead was not where I should have been. It was in the stock location making half the stern unavailable to pack and exactly why I had orders custom placement, so it was two feet twords the cockpit from where I specked both in the original and what I told Stellar to tell Pocock. This was not Pococke fault, they told me the put it where they could reach as instructed, and they did a very nice job. But it was still in the wrong place by a lot! Nothing was done about the bailer. When I contacted stellar about the still misplaced bulkhead I was given the old... "look, we have done all we can" and the implacation that up I was being a pain in the ass. When he asked what I wanted ( president of stellar, can't reamamber his name at the moment) , I told him. " that's simple, what I paid for. I want a boat with the bulkheads where I asked and a bailer that worked" He said that would not be possible.
That was a year ago. As of now I have a ski with a bailer that doesn't work and a bulkhead in a worse place than when it arived in the wrong place... And Stellar has washed there hands of me.
So, lession learned. I will never buy a stellar boat again, I wont recommend one and I feel I was shafted and am happy to tell people about my experience. Oh, and if there as anything wrong with a boat just delivered.. Do not except it with any promises, they did not come threw
on mine.
So , it is word of mouth that does the most damaged. I told lots of people my story and at least two besides me decided not to buy a stellar because of it. So that makes three boats not sold.
It's a shame as I was happy to deal with the mastake if they fixed it. But nearly three months and having to bug them to get it 'not' fixed, being told the bailer is fine and I'm being picky and being told I had run out of options so basicly go away.... No more Stellar for me.
What they should have done is said... You keep the messed up boat until we make you another. Please be nice to it and when you get your correct new boat we will use the other as a demo. Then I would have been singing there praises and it would have been a win for them several times over. Instead they blew customer service 101.
FENN Bluefin S
FENN Swordfish S carbon hybrid
Epic V8 double gen 2
Lot and lots of DK rudders.
Had:
Stellar SEL excel (gen 2)
Stellar SR excel (gen2)
Stellar S18s g1 (excel)
Epic V10 Double (performance)
Stellar SR (gen 1)
V10 sport (gen 2)
V10 (Gen 2)
Beater SEL (gen 1)